At ACVIUS, we want you to be satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as outlined below.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect

• The request is made within 14 days of delivery

• The product is unused and in its original packaging

Our products include keto supplements, wellness products, and lifestyle support supplements.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Products that show signs of use or damage caused by the customer

• Items returned after the return period has expired

• Products without original packaging, seals, or accessories

3. Refund Process

Once we receive and inspect your returned item:

• We will notify you about the approval or rejection of your refund

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

4. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Shipping charges are non-refundable

6. Order Cancellations

Orders can only be cancelled before they are shipped. Once shipped, they must follow the return process.

7. Contact Us

If you have any questions about refunds or returns, you can contact us:

🌐 Website: https://acvius.com/
📧 Email: Support@acvius.com
📍 Address: 330 E 92ND St, Brooklyn, NY 11212
📞 Phone: +1 917 277 6113